Youth Bridge, Inc. provides a formal procedure for applicants, clients, families, and other stakeholders to express and resolve grievances, including denial of services.
- The grievance procedure is described in Client Handbooks, which are reviewed with persons served during orientation.
- Clients’ confidentiality and/or anonymity are protected during the filing of a grievance and, to the extent possible, during the investigative process.
- Retaliatory or restrictive actions toward clients filing grievances are prohibited. Staff members found to be involved in such actions are subject to disciplinary action, up to and including termination.
- All grievances filed by clients will be routed to appropriate programs, approved investigators, or their designees.
- Programs and/or investigators will refer to the current “Incidents, Accidents, and Grievances Instruction Manual” for specific directions.
- The investigator or designee completes an investigative process in accordance with the type of grievance filed.
- An Investigator’s Response must be completed within one (1) week of the date the grievance was collected.
- The completed Investigator’s Response form must be placed in the client’s chart and a copy sent to the CQI Coordinator.
- All clients are entitled to appeal the response to their grievance. An appeal form is submitted to the Program Director or designee.
- The Program Director or designee completes a response within two (2) weeks of the date the appeal was collected. The Program Director or designee may consult with agency administrators and/or consultants in an attempt to arrive at a satisfactory solution.
For assistance in resolving grievance concerns, you may contact Youth Bridge’s Client Advocate, Kerrie Logsdon at the Fayetteville Clinical Office (479) 521-1532, or by e-mail, email@example.com.
Submit a Grievance
To submit a grievance, you can download, print and fill out this form (PDF) and drop it off in the grievance box at any of our Youth Bridge, Inc. facilities.
You may also contact the Disability Rights Center, 1100 N. University, Ste 201, Little Rock, AR 72207, (800) 482-1174, V/TTY (501) 296-1775, fax (501) 296-1779, or www.arkdisabilityrights.org.