Client Grievance Procedure

Youth Bridge, Inc. provides a formal procedure for applicants, clients, families, and other stakeholders to express and resolve grievances, including denial of services.

  1. The grievance procedure is described in client handbooks, which are reviewed with persons served during orientation.
  2. Clients’ confidentiality and/or anonymity are protected during the filing of a grievance and, to the extent possible, during the investigative process.
  3. Retaliatory or restrictive actions toward clients filing grievances are prohibited. Staff members found to be involved in such actions are subject to disciplinary action, up to and including termination.
  4. All grievances filed by clients will be routed to appropriate programs, approved investigators, or their designees.
  5. Programs and/or investigators will refer to the current “Incidents, Accidents, and Grievances Instruction Manual” for specific directions.
  6. The investigator or designee completes an investigative process in accordance with the type of grievance filed.
  7. An investigator’s response must be completed within one (1) week of the date the grievance was collected.
  8. The completed investigator’s response form must be placed in the client’s chart and a copy sent to the CQI Coordinator.
  9. All clients are entitled to appeal the response to their grievance. An appeal form is submitted to the Program Director or designee.
  10. The Program Director or designee completes a response within two (2) weeks of the date the appeal was collected. The Program Director or designee may consult with agency administrators and/or consultants in an attempt to arrive at a satisfactory solution.
    • For assistance in resolving grievance concerns, you may contact Patty Fleshman at 479.636.0083 or by email at clientadvocate@youthbridge.com.
    • You may also contact the Disability Rights Center, 1100 North University, Suite 201, Little Rock, AR 72207; 800.482.1174; V/TTY 501.296.1775; fax 501.296.1779 or arkdisabilityrights.org

Privacy Policy

This site is owned and operated by Youth Bridge, Inc. Your privacy on the Internet is of the utmost importance to us. At Youth Bridge, we want to make your experience online satisfying and safe.

Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

  • Youth Bridge gathers two types of information about users:
  • Information that users provide through optional, voluntary submissions. These are voluntary submissions to receive our electronic newsletters, to participate in our message boards or forums, to email a friend, and from participation in polls and surveys.
  • Information Youth Bridge gathers through aggregated tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to readers’ needs and to help our advertisers and sponsors better understand the demographics of our audience. Because Youth Bridge may potentially derive revenue from sponsorships and advertising, providing such aggregated demographic data is essential to keeping our Internet service free to users. Under no circumstances does Youth Bridge divulge any information about an individual user to a third party.
  • We may offer any or all of the following free services, which require some type of voluntary submission of personal information by users. Youth Bridge gathers user information in the following processes:
    1. Electronic newsletters policy (Dispatches)
      We may offer a free electronic newsletter to users. Youth Bridge gathers the email addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list by following the link provided in every newsletter that points users to the subscription management page. Users can also subscribe to the newsletters at the time of registration.
    1. Message boards/forums policy
      We may offer free message boards and forums to users. Users of the site’s message boards and forums must register separately for these services (free of charge) in order to post messages, although they needn’t’t register to visit the site. During registration the user is required to supply a username, password, and email address.
    2. “E-mail this to a friend” policy
      We may offer the ability for our site users to choose to electronically forward a link, page, or documents to someone else by clicking “e-mail this to a friend”, The user must provide their email address, as well as that of the recipient. This information is used only in the case of transmission errors and, of course, to let the recipient know who sent the email. The information is not used for any other purpose.
    3. Polling
      We may offer interactive polls to users so they can easily share their opinions with other users and see what our audience thinks about important issues. Opinions or other responses to polls are aggregated and are not identifiable to any particular user. Youth Bridge may use a system to “tag” users after they have voted, so they can vote only once on a particular question. This tag is not correlated with information about individual users.
    4. Surveys

Youth Bridge may occasionally conduct user surveys to better target our content to our audience. We sometimes share the aggregated demographic information in these surveys with our sponsors, advertisers and partners. We never share any of this information about specific individuals with any third party.

  • Consistent with the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.
  • Youth Bridge tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. Youth Bridge does break down overall usage statistics according to a user’s domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user’s browser).
  • Youth Bridge sometimes tracks and catalogs the search terms that users enter in our search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.
  • We may place a text file called a “cookie” in the browser files of your computer. The cookie itself does not contain personal information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites.
  • Youth Bridge uses cookies to track user traffic patterns (as described above). Any advertising systems used by Youth Bridge may deliver a one-time cookie to better track ad impressions and click rates.
  • You can refuse cookies by turning them off in your browser. If you’ve set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site. However, you would need cookies to participate actively in message boards, forums, polling and surveys.
  • Youth Bridge uses any information voluntarily given by our users to enhance their experience in our network of sites, whether to provide interactive or personalized elements on the sites or to better prepare future content based on the interests of our users.
  • As stated above, we use information that users voluntarily provide in order to send out electronic newsletters and to enable users to participate in polls, surveys, message boards, and forums. We send out newsletters to subscribers on a regular schedule (depending on the newsletter), and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. Youth Bridge never shares newsletter mailing lists with any third parties, including advertisers, sponsors or partners.
  • When we use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in Search function as one of many measures of what interests our users. But we don’t track which terms a particular user enters.
  • Youth Bridge may create aggregate reports on user demographics and traffic patterns for advertisers, sponsors and partners. This allows our advertisers to advertise more effectively, and allows our users to receive advertisements that are pertinent to their needs. Because we don’t track the usage patterns of individual users, an advertiser or sponsor will never know that a specific user clicked their ad. We will not disclose any information about any individual user except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.
  • Youth Bridge uses the above-described information to tailor our content to suit your needs and help our advertisers better understand our audience’s demographics. This is essential to keeping our service free. We will not share information about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.
  • Youth Bridge operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.